IoT - Enabling Connected Operations® | Internet of Things

ISM is pleased to announce that ServiceNow has selected Integrated Solutions Management (ISM) as their first Connected Operations North American Services Partner. ISM and ServiceNow are helping customers leverage the power of their investment in the ServiceNow enterprise platform to drive business outcomes and the success of their Internet of Things (IoT) strategy. Both companies have been working jointly with a pilot customer in the transportation industry, TAPCO, since 2019.

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The IoT Challenge

As companies and government entities strive to transform digitally, many organizations are using the Internet of Things (IoT) to track critical performance data in different parts of their business. While this offers greater visibility into each operation, it can lead to a patchwork of disconnected IoT systems. As a result, device data stays trapped in single-purpose siloes, wholly removed from the rest of the enterprise.

This issue can hold businesses back on their digital transformation journey. By using data in isolation, companies are unable to realize its full value. Collaboration is complicated, and complex and cross-organizational processes are less efficient. Companies miss out on potential insights that could be game-changers for their business.

The Solution:

ServiceNow’s Connected Operations®

ISM helps organizations use Connected Operations to link historically disconnected IoT data with ServiceNow digital workflows. The critical value of the new Connected Operations capability is to offer a unified view and system of record for the organization. Whether your organization is lacking an IoT solution, juggling disparate third-party systems, or is a customer of ServiceNow seeking to unleash the power of the platform, Connected Operations will help you easily manage your IoT data. This digital strategy eliminates the need for customized expensive bridges and patches to collect real-time data by bringing your IoT data into the ServiceNow platform.

The IoT Bridge takes siloed data from disparate devices and brings it directly into the Now Platform®. In ServiceNow, you can monitor your entire IoT enterprise from a central workspace and single pane of glass. Users can create rules to receive real-time incident alerts and customer service and field service teams can sync their workflows on a single platform. As a result, your operations become streamlined and proactive — allowing teams to inspect and resolve issues while keeping customers informed. Whatever your business goals, ISM will help you harness these capabilities to your best advantage.

Connect IoT data to the rest of your business.

Quickly onboard sensor data directly into the NOW Platform.

Monitor the health and performance of IoT devices in real-time.

Learn about issues instantly with real-time alerts.

Create contextual, well-defined rules to make data actionable.

Integrate IoT data with customer service, technical operations, and field service workflows on a single platform.

Streamline field service with automated scheduling and mobile tools.

Integrate IoT data with customer service, technical operations, and field service workflows on a single platform

Business Benefits

With Connected Operations, ISM empowers companies to make better use of IoT data to offer more value to customers. Most often, this involves streamlining existing services and creating new ones that align with customer needs. At the same time, full visibility into device performance makes it easy to triage and schedule field service visits. The ability to plan maintenance and prevent failures saves costs while ensuring better customer experience.

Create new revenue streams
Reduce maintenance costs
Maximize asset uptime
Drive customer satisfaction
Increase service efficiency
Collaborate across teams

WHY ISM?

The First North American Elite ServiceNow Implementation Partner for the Connected Operations Application.

ISM worked closely with ServiceNow to develop and pilot the Connected Operations platform. As a result, we’re fluent in every function and capability. Using our Fritz® methodology, we combine that fluency with your sector and organization’s in-depth knowledge. From there, ISM can guide you in using Connected Operations to your strategic advantage. We get to know your business processes and transformation goals and help you align Connected Operations’ capabilities to the outcome you’re seeking.

With ISM, your company can…

Gain a strategic edge, not just a tactical one.
Increase ROI from your IoT and ServiceNow investments
Learn how to leverage data insights for your specific business needs
Implement Connected Operations with faster time-to-operation
Identify new opportunities and approach them pragmatically

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Customer Success

In 2020, ISM and ServiceNow partnered with TAPCO to pilot Connected Operations. Discover how ISM helped this traffic technology provider use the platform to transform its operations.

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Schedule a Demo

See Connected Operations in action. Contact ISM to schedule a live demo and learn how Connected Operations can support your transformation goals.

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