ABOUT TAPCO
Founded in 1956 and recently acknowledged by INC™ Magazine’s 500 list as one of the Nation’s fastest-growing privately owned small businesses in America between 2007–2017, TAPCO (Traffic and Parking Control Co., Inc.) manufactures and distributes a wide range of intelligent traffic and parking control solutions.
These industry-leading solutions showcase solar, wireless, and eco-friendly ITS (Intelligent Transportation System) products designed to support safer, more efficient traffic management systems. TAPCO’s customers include private contractors and governments at every level, which the company backs with a customer service center, national sales team, comprehensive product catalog, and full-featured online store.
TAPCO’s complex systems have one primary objective:
To Save Lives.
Learn how this transportation and manufacturing company partnered with ISM and ServiceNow to digitally transform its business internally and externally.
THE CHALLENGE
TAPCO operates thousands of IoT devices across the U.S., supporting a range of customers, including the millions of people those customers are trusted to protect. With traffic safety reliant on real-time data collection and communication, minimizing system downtime is critical.
While TAPCO’s systems are highly reliable, the company sought a more proactive approach to ensuring business continuity/disaster recovery. This approach would require more robust capabilities to detect, diagnose, and resolve operational issues in near-real-time — long before they can lead to system failure. In turn, this would allow TAPCO to mitigate the risk of an unplanned outage and readily restore the system to the expected level of functionality for its customers.