ISM brings industry-leading expertise with IoT technology and IT service and operations management. Over the past seven years, ISM has deployed many of the most noteworthy ServiceNow deployments across the public and private sectors, including defense, healthcare, national laboratories, transportation, finance, manufacturing, and managed service providers. In 2019, they launched a ServiceNow pilot program with transportation company TAPCO, using IoT data to manage and improve systems operations, field services, customer support, and asset management.
Together, ECS and ISM will help large organizations leverage the ServiceNow platform and IoT capabilities to achieve new efficiencies, manage critical infrastructure and devices, and optimize operations in the post-COVID digital landscape. Additional bundled solutions focus on asset management, IT operations (continuity of infrastructure provisioning), and security operations designed to meet enterprise needs for remote workforce capabilities and cloud-based operations.