ISM offers Assessments and Roadmaps as a service that focuses on client maturity levels and a resulting set of recommendations from a platform and a process/people/partner perspective. The assessment includes a series of questions and probes by experienced ISM resources to establish an “as is” profile.

Our mission is to provide our customers with the expertise and resources necessary to maintain and enhance ServiceNow so that it can be utilized to its full potential in the pursuit of their organizational goals and needs.

Our LaunchPad service addresses the needs of clients who want to be “up and running” fast. LaunchPad is a streamlined ServiceNow implementation that significantly reduces the time and expense between your green light and the go-live date.

We understand that a critical success factor of any change is adoption. ISM’s ELITE methodology incorporates organizational change management and training services scaled to the size, scope, and complexity of the effort. We take an integrated approach to communications and training by addressing training as a part of our overall OCM strategy and plan.